Alaska Peony Cooperative stands behind the quality of the peonies grown by our member farms. In the event that a shipment is lost or damaged in transit we will work quickly with you and FedEx to find a solution. If there is a question as to the quality of the stems you receive, please contact us immediately and be prepared to email us photographs and details of the problem. We will work with you towards a remedy or replacement.
The bottom line is that we want you to have the best peony blooms available for your event and we know that time is of the essence. As our client, please understand that we will need specific details in order to correct any problem; specifically, we MUST have photographs and MUST be notified of the problem within 24-hours of the time that you receive your peonies. This will help us work towards a solution and also help us to understand what went wrong and how to prevent it from happening again.